Cancellation & Refund policy

Orders from India

Q. What is the general return policy on Iyurved's Products?

A. In the unfortunate event that you are not satisfied with our products, we give an option for you to inform us within 7 days of the date of receipt of delivery.
Here are a few points to consider while requesting for a refund:

• You can initiate the return process by mailing us at contact@iyurved.com
• Eligibility for refund
  • Products which you no longer require and are in new condition (return courier charges of Rs.150/- will be borne by you). If this was a paid transaction, all the money after deducting return courier charges will be reverted. If this was a COD transaction, money after reducing the COD charges and courier charges will be reverted)
  • Products which were delivered damaged (share pics and videos with us within 7 days of the product delivery date so that we can raise this issue with the courier company)
  • Products which are not damaged or broken by customers
  • Products which are not tampered and is not missing its Serial/EAN number.
  • Product returned back in its original packaging including box and other items as received along with the particular product.
• Raise your exchange/return request or complaint regarding damaged product to us at contact@iyurved.com within 7 days of receiving the product. Any request received after 7 days of product delivery date will not be entertained.
• If in case the courier is found ineligible for refund, we will send the product back to you.
• You will have an option to take refund or exchange the product, as per your request. For payment made by card we will refund in the same bank account. For money paid by cash on delivery or any other mode we will issue cheque in the registered name of customer.
• Please note that replacements are subject to availability of particular products.
• Returns/replacements not applicable on orders delivered outside India.

Q. What should I do if I receive a Defective item or not something which I ordered?

A. Under such circumstances you can inform us within the 7 days of receipt of the product.  You can inform us on by writing a mail on contact@iyurved.com. Please share pics and videos with us within 7 days of the product delivery date so that we can raise this issue with the courier company
Follow the steps below for returning damaged, defective or wrong product:-

• Please notify us within 7 days of receipt of the products.
• Product should be returned in original packaging along with original box, price tags and invoice.
• As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.
• Please note that replacements are subject to availability of particular products.
• Payment made by card will be refunded on the same bank account and an online transfer will be issued on the bank details shared by the customer for payment made by Cash on delivery.

Q. Are there any processing fees for replacements or returns?

A. The customer is liable to pay a processing fee in case of returns or replacements under certain scenarios - including, but not limited to requesting a change of flavor/product/variant or any requests of similar nature. The processing fee of Rs. 150 will be charged from the customer and same will be conveyed to the customer at the time of taking the request for replacement or return. The request will be processed further after the payment for the processing fee has been processed or adjusted against the amount to be refunded to customer in case of returns. In case of errors in the product such as incorrect product/variant/flavor shipped to the customer, there will be no processing fee applicable on requests for returns or replacement.
Returns/refunds are not applicable for orders delivered outside India.

Q. I need to return an item, how do I arrange for a pickup?

A. You can mail to us at contact@iyurved.com to initiate a return with proper subject line and your order details. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.
Returns/refunds may not be applicable for orders delivered outside India.

Q. What are the modes of refund available after cancellation or return?

A. For payment made by:
Debit/Credit or any other Card- We will refund in the same bank account.
Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer or through UPI payment app.

Q. In case of a refund, in how many days will the money be refunded?

A. The money will be refunded according to the guidelines above in 14 working days.

Q. In how many days will the product be delivered in the product replacement process?

A. The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved.

Q. I have placed an order but due to some reason I need to cancel it. Can I do that?

A. If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to User within 2 working days.
We will not be able to cancel orders that have already been processed; it is pertinent to note that we have the full right to decide whether an order has been processed or not. Having said that, we are a young setup and will try to make sure that our customers are satisfied.

Orders from outside India

Q. What is the general return policy on Iyurved's Products?

Given the high shipping costs for international orders outside India, orders once shipped will not be eligible for return or exchange.